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After Sales Care

Welcome To Blue Haven Pools

After Sales Care

Loss of Warranty Benefits

The customer loses the benefit of the warranties if:

  • Concrete surrounds pinned into existing pool structure or failure to install adequate expansion joints horizontal or vertically in surrounds
  • Weekly chemical reading must be logged by a pool professional
  • Load bearing structures, excavations, or penetration on top or within zone of influence of existing pool structure or surrounding pipework
  • Failure to hose filter cartridge element & empty skimmer basket weekly or sooner as needed
  • Failure to maintain water level 50mm below underside of coping
  • Stagnant water, rubble, metal, leaf tannin and debris collected in shell to be removed during construction
  • Inappropriate external drainage results in water pooling around structure
  • External water pressure during the filling of pool results in hydrostatic valve release
  • Inadequate hydraulic water management & lack of drainage resulting in surface water running directly into pool
  • Pool lights are connected direct to power without correct usage of transformer
  • Failure to earth the pool
  • Commissioning own pool equipment prior to handover by Builder
  • Failure to cover the equipment with compliant enclosure
  • In event of laying own coping, the standard is not of industry practice with reference to glues, expansion act; resulting in coping lifting and interior hairline damages
  • Timber, stack stone, external hosed debris leaching onto or into pool resulting in surface staining of pool finishes
  • Faulty service line, inadequately sized gas or power, insufficient ventilation resulting in poor equipment/ heater performance and failure
  • Turning off hose during the initial pool filling resulting in watermark


Resources

Water Balance: Fact Sheet 15

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How To Clean Tiles: Fact Sheet 18

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Laying Concrete Around Existing Pool: Fact Sheet 20

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Pool Care Warranty Manuals: Fact Sheet 21

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Stain Removal Guide

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Black Spot Guide

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Calcium

Download File

Leak Letter

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