Welcome To Blue Haven Pools

After Sales Care

Loss of Warranty Benefits

The customer loses the benefit of the warranties if:

  • Concrete surrounds pinned into existing pool structure or failure to install adequate expansion joints horizontal or vertically in surrounds
  • Weekly chemical reading must be logged by a pool professional
  • Load bearing structures, excavations, or penetration on top or within zone of influence of existing pool structure or surrounding pipework
  • Failure to hose filter cartridge element & empty skimmer basket weekly or sooner as needed
  • Failure to maintain water level 50mm below underside of coping
  • Stagnant water, rubble, metal, leaf tannin and debris collected in shell to be removed during construction
  • Inappropriate external drainage results in water pooling around structure
  • External water pressure during the filling of pool results in hydrostatic valve release
  • Inadequate hydraulic water management & lack of drainage resulting in surface water running directly into pool
  • Pool lights are connected direct to power without correct usage of transformer
  • Failure to earth the pool
  • Commissioning own pool equipment prior to handover by Builder
  • Failure to cover the equipment with compliant enclosure
  • In event of laying own coping, the standard is not of industry practice with reference to glues, expansion act; resulting in coping lifting and interior hairline damages
  • Timber, stack stone, external hosed debris leaching onto or into pool resulting in surface staining of pool finishes
  • Faulty service line, inadequately sized gas or power, insufficient ventilation resulting in poor equipment/ heater performance and failure
  • Turning off hose during the initial pool filling resulting in watermark

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Service: Filtration

Service: Tiles

*Download FACT SHEET 18 and 20.

  • The Builder reserves the right to not undertake installation of tiles on mesh backing, heavy stone or thick tile for vertical wall application.
  • Glue, grout and tile material to be provided by the nominated party in the contract
  • Sealing and maintenance of the materials purchased by the Customer regardless of nominated party in the contract
  • Deterioration to silicon & grout joints installed by the Builder must be maintained by the Customer at all times including the responsibility to re-apply grout and silicon in event of shrinkage, pin holes, discoloration
  • Chips, damages, cracks, colour or texture variance noticed on tiles prior to laying, during laying or after laying are not deemed as reason to remove and relay

Service: Interior Lining

*Download Stain Removal guide
*Download Black Spot guide
*Download Calcium
*Download FACT SHEET 15 and 21

Prior to interior lining application of any type of interior lining (ie. pebble or glass beads), ensure that all surrounds are sealed to avoid loose soils, dirt, vegetation or mud to enter the fresh lined pool or body of water. It is recommended that all surrounds be clean prior to lining the pool to avoid brown spots and staining containments.

It is the Customers obligation to inspect the pool shell at time of handover and earmark any surface staining. If no staining is reported it is assumed there is none present and the surface will remain under the responsibility of the Customer

The customer loses the benefit of the warranties if:

  1. Staining is caused by a failure to correctly maintain the pool, including maintains the correct chemical balance
  2. Or water used to fill the pool from hose or tanker causes staining
  3. Failure to diligently remove stagnant water, rainwater, rubble, metal, leaf tannins, rubble, vegetation and external matter or runoff during the construction period prior to handover
  4. After Handover, failure to scrub pool walls with regular brushing to prevent calcium build up or diligence to follow material manufacturers care recommendations

Service: Leak

*Download Leak Letter

*If outside of 12 months warranty terms please book with a leak detection contractor. We only offer under warranty inspections.

Contact Details

Service: Filtration

Service: Tiles

Service: Interior Lining

Resources

Water Balance: Fact Sheet 15

Download File

How To Clean Tiles: Fact Sheet 18

Download File

Laying Concrete Around Existing Pool: Fact Sheet 20

Download File

Pool Care Warranty Manuals: Fact Sheet 21

Download File

Stain Removal Guide

Download File

Black Spot Guide

Download File

Calcium

Download File

Leak Letter

Download File
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  • Copyright &copy 2024. Blue Haven Pools

Please Note

Equipment manufacturers for lights, pumps, heaters, filters, cleaners, and the Astral Gas Heater re-call are heavily backlogged with most repair forecasts extending to 2023.

These repairs and replacements are experiencing heavy delays due to technical shortages, component supply issues, and local and international logistics delays.

Blue Haven Pools will log the service request to the manufacturer within 5 business days.

We thank you for your patience during this time.