Onboarding
Session 1

Time Schedule

Whilst we navigate the ever-changing rules around construction and travel restrictions we know that it’s important for us to get planning ahead! Our construction program for new builds is likely to be pushed beyond the expected time guidelines.

One of the changes we are making to simplify our process and adapt to a changing environment is moving most of the on-site face-to-face onboarding & pre-construction interactions online! But don’t worry, we have carefully created our E-Onboarding to be straightforward, easy to understand and follow. 🙂

DOWNLOAD COMPLETE ONBOARDING PROGRAM

IMPORTANT

CONSTRUCTION START TIME:

Once your approvals are granted, we may need around 6-12 weeks to get started due to a construction backlog. Backlogs in our schedule have been caused by extended lockdowns (Covid-19), La Nina weather event, relentless rain, material shortages and labour shortages experienced industry wide.

Please note that you are responsible to provide us with access to amenities, power, water, waste bin at all times.

ADDITIONAL CONCRETE WORKS SURROUNDING POOL:

Any additional concrete or hard surfaces that you are planning around the pool or as part of landscaping should be noted and included in the plans for approval from Council or Certifier. Not showing these intended scope of works on the plans may mean additional delay and cost to the owner with the overall completion of the project.

SOIL REMOVAL AND WASTE MANAGEMENT 

There are a few options with the soil removal. If you require us to engage a contractor on your behalf can you please ensure the WASTE MANAGEMENT REMOVAL WAIVER document enclosed is marked and returned. Alternatively, the soil can be stockpiled on site adjacent the excavation for the owner to manage independently. 

DEWATERING – PURCHASE A PUMP

Dewatering the pool is your responsibility. We recommend Bunnings or other retailers like Reece Plumbing if you want to get set up from day one. The excavation must be keep completely dry at all times and this dewatering must continue throughout the construction process when the shell has been sprayed. 

TEMPORARY FENCING 

If you don’t already have temporary fence ordered with us, you will need to plan this in preparation to be erected on the day of excavation. Please note that the final occupation certificate and pool usage is not permitted until the permanent fence is erected so it’s a good time to plan for permanent safety fencing as soon the construction program is locked in.

COPING TILES, WATERLINE TILES, SURROUNDING PAVERS 

There may be delays with tile supply from retailers as most stores are backlogged from months of lock down and also stock shortages. If you need any help with this or want to plan early, please let us know.

We have a wonderful range of FACT SHEETS & GUIDES on our website so please do head there for lots of great information regarding power, gas, filtration box enclosure, slab area, pool fencing guidelines and much much more. Head to  www.bluehaven.com.au/guides-insights/fact-sheets/

Our stunning industry first Display Centre in Lansvale is the perfect place for inspiration and ideas. Ask us about booking your 60min consultation for Pool Finishes! 

Let us know if you need any help with any other service in the lead up to the build or if you needed any concrete areas added to the plan.
In anticipation of the build, please complete the onboarding session presented here. Please check all of the tabs and fill out the acknowledgment form below.

  • Please e-sign - MAKING CONTRACT PAYMENTS
  • Please e-sign - ACCESS & EXCAVATION WAIVER 
  • Please e-sign - WASTE MANAGEMENT REMOVAL 
  • Please write here & return for review - SPECIAL CONDITIONS / BUILDER NOTES 

Acknowledgement

I acknowledge that I confirm and acknowledge everything stipulated on this onboarding session with Blue Haven Pools & Spas

IMPORTANT: Any information for site supervisor to be written here not via email.

The contract price may change under the following circumstances. 

Payment schedule for building works as contracted:

PAYMENT 1: Home owners warranty prior to excavation.
PAYMENT 2: Due upon delivery of steel bars and excavation by Builder or Customer on completion.
PAYMENT 3: Due on day of steel fixing completion.
PAYMENT 4: Due prior to laying tiles, equipment delivery & Interior. Make payment when tiles arrive on site & ready to book finishing trades. Shell finishes carried out once coping on site & pool fence erected.
PAYMENT 5: Due on day of Interior lining to book handover. Final O.C. is Customer responsibility and does not delay final payment.

Making contract payments

Contract and variation payments are due on the day by 4 pm. No invoices are sent.
You follow progress payments as per your written contract and any variations.
Do not commence construction if your finances are not in place and cleared funds.

Time schedule:

It is agreed that:

  1. The Customer engages the Builder to carry out and complete the pool/spa/associated works in
    accordance with the particulars set out in contract.
  2. The Customer agrees to pay the contract price and additional costs, if any, as allowed under the contract.
  3. The work site is a construction site and because of the dangers involved the Customer will comply with the Builders occupational, health and safety directions and will not, for the construction period, treat the site as anything other than a construction site.
  4. Parties of this contract and relations are not permitted to write an announcement, blog, public statement or article for publication without the Company’s permission.
  5. The Customer agrees to provide amenities, power, water and waste bin on-site at all times.
  6. The Customer agrees to provide unrestricted access for the duration of the build without Builder
    calling ahead for access.

Checklist:

customer responsibility:

Pumping ground & rain water

Dewatering the pool shell is a vital role that you will control in the construction process.

Mark out & site prep:

Big machinery is coming in!!!

NOTE: No changes will be made after mark out.

OWNER EXCAVATION WAIVER:

If Customer has nominated excavation, follow these guidelines;

ACCESS DAMAGE WAIVER:

Signed:

Dated:

Authorisation to book waste management:

Waste Management Contractor request:

Authorised / Signed by customer:

Full Name:

Signature:

Dated:

Large

Long Haul - Truck and Dog

Small

Long Haul - Bogie

Form & Steel Checklist:

Plumbing Checklist:

Prior to excavation, these items must be finalised:

Pre-concrete checklist:

Dewatering the pool shell is essential, never let the pool fill up!

Site Mess:

Feature Walls:

Coping:

Customer to provide the correct size material to suit this nominated coping width and will allow for a 50mm overhang which will provide the right aesthetics for your interior lining to come up the wall and finish underside. Pools that are out of ground will be left with bare concrete on the outside of the shell. This is called a riser. If planning to tile or render an external riser, allow for tile overhang to suit when choosing your material inside overhang to and outside of pool shell. No external wall or coping riser finishes are included and are to be dressed according to your landscape plans. 

NOTE: The following is a guide only, please consider any exterior dressing to out of ground pools if required.

Waterline Tiles:

Customer to provide tiles on a dot system and not mesh backing. Mesh is known to loosen.

Interior lining:

Interiors are hand trowelled and lightly exposed. Some products come pre-mixed and some are custom mixed. For coloured finishes the maintenance is higher & water chemistry must be kept perfectly logged. Water colours shown on www.bluehaven.com.au.

White & Gold Pebble

Haven White / Glass Beads

Blue Oxide / Glass Beads

100% Glass Beads

Fully Tiled

  1. Survey of the property to confirm property boundaries, existing structures, house and pool location.
  2. Relocation, reinstatement or alteration of service lines such as power, water, gas, stormwater, sewerage or fencing dismantled to gain access.
  3. Excavation of rock, shale or other obstructions not apparent at time of contract. Minimum charge $1800 due to equipment used.
  4. Re-excavation due to collapsed works & restoration.
  5. Overburden levelling, spreading or removal of excavated material.
  6. Formwork, backfilling and piering carried out below existing ground level.
    1. Sheet tin form – Tin shoring for sandy site remains in ground & unremoved. Includes tin, steel droppers, higher density concrete.
    2. Good ply finish
    3. Steel pattern closer then 300mm centres
  1. Any work necessary to stabilise the site conditions encountered in excavating and/or necessary to allow construction to proceed or recommence. This includes or covers events and consequences such as excavation collapsing due to unstable soil and/or the consequences of weather conditions such as rain and storms, and the use of pumps/spear pumps for dewatering if required.
  2. Cutting of existing pavers or concrete, or core drilling.
  3. Additional pipe work beyond 12m from point of origin.
  4. Backwash waste pipe in excess of 6m from filter & provision for for suitable sewer server gully.
  5. Electrical supply for or connection to pumps, lighting, heating or other equipment. This also includes the installation and supply of suitable conduits from the pool shell to domestic power supply/connection point.
  6. Heating for the pool excluding connection to relevant services (gas, oil or electricity).
  7. Enclosure of and sound proofing of filtration or other requirement.

  1. Permanent pool fencing to be provided and erected by;

  1. Temporary fencing to prevent unauthorized assess is to be provided and erected by;
    If Builder, a period of 12 weeks has been allowed. Additional time will incur additional costs.

  1. Local Government fees, deposits, securities or advertising fees, Insurance Water Board fees, Long Service Levy or other fees imposed by a person or body relevant to the work.
  2. Tip and cartage fees for spoil.
  3. Protection to driveway, grass or access point.
  4. Silt barriers and/or any other erosion or pollution control measures required by site conditions and/or directions of relevant authority.
  5. Construction bin, concrete wash bin & slurry bin.
  6. Engineer inspections or reports.
  7. Traffic control.
  8. Rainwater tank & other basic requirements for pool over 40,000 litres.
  9. Tree protection measures, stump grinding and tree removal.
  10. Generator hire for unpowered site.
  11. Permanent base for filtration.
  12. Dewatering of excavation or pool shell during construction.
  13. Void protection cover.
  14. Relocating structures clear of 900mm non climb zone for safety fencing.
  15. Raising boundary fence 1.8m if being used as a barrier.
  16. Overflow plumbing, hydraulic engineering & drainage.
  17. Coping, tiling, paving, wall materials including glue & grout.
  18. Static line to push concrete 60m – 80m from road to pool.
  • Charges for concrete push after 80 metres.
  1. Acid Sulphite requirements including soil treatments.
  2. Mesh back tiles will not laid.
  3. Landscaping.
  4. Coping tile cuts due to pattern, placement & size.
  5. Bobcat standard.
  6. Bobcat less than 2.1m height.
  7. Watering of concrete shell for first 5 days after pour.
  8. Mass concrete for ledges & coping.
  9. Piering
  • 300mm diameter 1.5m apart up to 1m depth.
  • 450 diameter 2.2m apart up to 1m depth.
  • More than 1m in depth / to include pier cylinders, steel and concrete.
  • Screw piles / depth based on kpi/density to engineering requirements.
  1. Second concrete pump for additional concrete walkways.
  2. 40mpa concrete as directed by Engineer.
  1. INSURANCE UNDER PART 6 / 6B OF HOME BUILDING ACT 1989 – CONTRACTS OVER $20,000:
  • a) The Builder must provide Customer with a Certificate of Insurance before the Builder commences work and before the Builder can request or receive any payment.
  • (i) It is the Customer’s responsibility to receipt their Policy prior to excavation commences on site and prior to contract payment
  1. COOLING OFF PERIOD FOR CONTRACTS WITH PRICE OVER $20,000:
  • a) Under the Home Building Act 1989 the Customer may, by notice in writing, rescind the contract within five (5) business days after the contract was signed. The contract may be rescinded even if work has commenced under the contract. The Customer accepts:
  • (i) If the contract is rescinded within the 5 day cooling off period, without work commencing, a set cost of 4% of contract value will be payable by the Customer as a contribution to the sales person.
  1. TERMINATIONS BEFORE WORK ON SITE STARTED:
  • a) The Builder may agree to the Customer request to terminate, cancel or end the contract prior to work on site commencing. In these circumstances the Builder is entitled to;
  • (i) Retain or be paid any expense payable or paid in undertaking work pursuant to the contract prior to its ending.
  • (ii) Calculates expenses and costs including administration cost, full sales commission, cost of engineers drawings, drafting, site inspections, and pre construction fees that may exceed monies paid under the terms of the Pre Construction Agreement.
  • (iii) And Customer accepts the Builder will be entitled to claim 25% loss of profit.
  1. LOCAL GOVERNMENT COMPLIANCE:
  • a) The Customer is responsible to review the Local Government Approval document and accept costs & time frames associated with conditions of approval i.e.; silt barriers, on site amenities, traffic control, work permits, fencing, soundproof box enclosure, landscaping, privacy screening etc.
  • b) Customer must provide or pay any security required by the approval authority or other relevant bodies.
  • c) It is the Customers responsibility to obtain an occupation certificate.
  • d) Matters known to affect Customer obtaining compliance are:
  • (i) Decks or retaining walls constructed around the pool without prior approval.
  • (ii) Doors from dwelling or other out buildings entering the pool area.
  • (iii) Boundary fences acting as a pool barrier failing to reach 1.8m height, are non climbable and free of vegetation or climb points within 900mm arc from the top of the boundary fencing within the pool area.
  • (iv) Glass fencing will require a glazing certificate.
  • (v) Electrical compliance certification must be submitted.
  • e) In the event the private certifier ceases to trade the cost to appoint a new certifier will be the Customers responsibility. The final inspection & occupation certificate arrangement is the responsibility of the Customer.
  • f) In the event of the pool being filled with water prior to permanent pool fence erection it is the Customers sole responsibility to maintain a compliant temporary fence and refrain from using the pool until the final occupation certificate is issued.
  1. CONTRACT INCLUSIONS:
  • a) The Customer’s selections are fully set out in the contract.
  • (i) Prior negotiations or representations whether written or verbal, that are not incorporated in the contract documents do not in any way or regard vary the selections set out in the contract.
  1. CUSTOMERS INSTRUCTIONS:
    The Customer Is not to ask the Builders trade contractors to do any work whether outside of the contract work or to vary the construction work unless the Builder has approved the same in writing.
  1. HOW TO DELETE VALUE OF WORKS FROM CONTRACT:
  • a) If the scope of work is decreased or removed from the contract works, the actual expense or amount saved by the Builder because the work is now not required, will be the cost credit offered.
  • (i) Where the Builder has purchased or obtained materials, then no deduction is payable to the Customer.
  1. VARIATIONS:
  • a) The Customer may order variations to the contract work,
  • (i) or may be required due to latent condition.
  • b) The Builder may order variations to the contract to vary the depth, length, width, height due to site conditions such as, but not limited to, underground services known or unknown at point of sale, existing structure, footing or dilapidation, weep hole placement, following an owner excavation, drainage, surveyor set out, tree roots, council conditions.
  • c) It is noted and duly agreed that by reason of the construction process for a pool that there may not always be the ability to get a variation approved in writing before the work is carried out, such as may occur during work carried out when the Customer is at work no one of authority for the Customer is on site.
  • (i) In such circumstances the Builder will try to contact the Customer and seek instructions over the phone.
  • (ii)The Builder will record instructions to proceed with works necessary to overcome the matter in issue. The unsigned variation will be binding.
  • d) Any loss, damage, theft or deterioration in the work, materials and or pool equipment upon the site caused by matter or event beyond the Builder’s control, such as weather, theft or other contractors engaged by the Customer,
  • (i) then if the Builder is required to re-do work or supply addition material or work to restore the site, the necessary work will be treated as an approved variation.
  • e) Dewatering from rain, seepage or run off which affects the work being done or to be done is covered by this clause. Variations will be the sum set out in contract rates, or as agreed by the parties, or in the absence of agreement, valued at the actual cost to the Builder plus a reasonable margin of 25% covering overhead, profit and attendance.
  • f) Cancelled variations will be charged at 15% or higher if the products or services are already deployed.
  • g) If conditions are imposed by the relevant approval authority or other relevant bodies due to elected variation works or contracted works additional costs associated with Local Government and permit approvals are payable by the Customer and acknowledged by the Customer that costs are a variation and time extension will apply inline with processing time frame.
  • h) Variation orders to be accepted within 24 hours or workflow may be delayed up to 14-21 days to re-enter the construction schedule. All other reasons for time extension apply in conjunction with this gap.
  • i) The Customer Is not to ask the Builders trade contractors to do any work whether outside of the contract work or to vary the construction work unless the Builder has approved the same in writing. Any monies paid to contractors outside the contract agreement will not be covered under warranty terms and treated on a ‘deal-direct’ basis.
  1. EXTENSION OF TIME:
    Customer acknowledges the site is a work place and provides builder with unrestricted access & possession:
  • a) The Builder has authority and the right to restrict access to any part of the work site.
  • b) This authority extends to prevent access to the Customer or any of its contractors for anything other than its duties relating to temporary fence erection and those found under clause 9 – B, C, D.
  • c) Customer authorizes all works to be carried out by Builder noting unrestricted access for the full term of the contract without the need for Builder to request permission to access the site ahead of time.
  • d) The work site shall be fenced with temporary fencing under the codes of site safety marking the construction zone to which the Builder has unrestricted access.
  • e) Stock delays, delays beyond the Builders control, wet or inclement weather is an automatic variation of time extending the date for practical completion.
  • f) Seasonal holidays and supplier closure dates will stop the clock two weeks before and two week after the actual holiday dates; in addition to wet weather clause.
  1. PLACING CONTRACT ON HOLD OR SUSPENSION OF WORK DUE TO STAGE DELAY OR NON-PAYMENT:
  • a) The Builder may agree, after any progress payment stage, to place the construction on hold for a maximum period of 12
    months. If during the hold period there is any increased construction or government charges, then the additional cost will be payable by the Customer as an automatic variation.
  • b) Once re-commencement is requested by the Customer the progression of works will be placed within the Builders work schedule taking into consideration other on-going contracted work. Any works outside of the contracted time frame terms will not be permitted to re-enter the construction schedule from 1st October to 31st December.
  • c) In the absence of a written agreement to delay works for up to 12 months and works are not completed within the construction period set by the contract timeframe, the parties have pre-set the compensation at $50 penalty per week payable by defaulting party.
  • d) The Customer may request the Builder to expedite if practicable in order to overcome their delay.
  • e) Upon receipt of proposal for expedition by written notice from the Customer, the Builder may expedite the work by employing or appointing additional labour, resources, carrying out additional temporary work, bringing additional or better performing construction equipment to the site or other as proposed by the Builder. The costs of any expedition requested by the Customer under this sub-clause are payable by the Customer as a variation.
  • f) The Builder is not obliged to carry out any work under the contract whilst any money is due and owing to the Builder under the contract.
  1. INSURANCES:
  • a) The Builder is responsible for securing and maintaining insurance in respect of the following:
  • (i) Workers compensation and employers liability.
  • (ii) Any person injury including death of any person arising out of or in the course of the work under the contract unless due any willful or negligent act of the Customer or of any other person for whom the Customer is  responsible.
  • (iii) Equipment and materials owned by the Builder including tools whether on the site or traveling to and from the site.
  • b) The Customer is responsible for securing and maintaining insurance against.
  • (i) Loss of damage to the Customer’s property including all existing structures and contents.
  • (ii) Loss or damage to materials and pool equipment delivered to site and
  • (iii) Any personal injury to a third party by willful or negligent act by Customer or party to Customer.
  1. TEMPORARY FENCING:
  • a) If the Customer fails to provide acceptable to Work Cover temporary safety fencing, the Builder will do so and the Customer will deem the cost associated as an automatic variation payable.
  1. POWER & WATER
  • a) The Customer is to provide access to water and power for works to be performed under the contract.
  • b) Costs associated with pump, hose, hiring generator or dewatering are not part of contract sum.
  1. WASTE MANAGEMENT FOR CONSTRUCTION DEBRIS:
  • a) Customer authorizes all construction rubble, debris and surplus building material to gather during the construction including but not limited to; concrete waste, steel bar offcuts, formwork, plumbing, nails, tile off cuts, boxes and all types of construction waste.
  • (i) The Customer is to provide a waste bin at all times to allow correct disposal from site.
  • (ii) Customer failure to provide waste bin at all times will result in site clean up charges as the process is no longer suited to load-and-go.
  1. UNDERGROUND, LATENT CONDITIONS & LOCAL GOVERNMENT COSTS:
  • a) The contract price is based on there being no services such as water, sewer, gas, storm water or electricity; nor any latent conditions such as rock, contaminated or acid sulphate soil, dewatering or the existing condition of structures which will affect the works.
  • b) If the Builder becomes aware of any such conditions the Customer must meet the cost of tests ordered and any required work or action to address the situation found as a variation.
  • c) Variation costs for works to address the situation found are to be covered by the Customer In the event of service lines which prohibit the excavation or which in order for the excavation to proceed, the Builder will break services and continue with works.
  • d) Repair or replacement will be treated as additional or variation works.
  1. ACCEPTABLE TOLERANCES:
    The plan specifies the dimensions of the pool. The Builder must adhere to the dimensions specified within a reasonable tolerance. An automatic tolerance at the Builders discretion may be to vary the depth, length, width, height due to site conditions such as, but not limited to, underground services known or unknown at point of sale, existing structure, footing or dilapidation, weep hole placement, following an owner excavation, drainage, surveyor set out, tree roots, council conditions Water level fluctuates and best kept to top of skimmer box. Acceptable depth will fluctuate above and below 200mm.
  • a) Swimming pool steps render, formwork, tiling tolerances do not follow the Building Code of Australia, which is primarily relevant to House Construction.
  • b) Vertical Tolerances for Internal and external vertical wall of pool structure within a tolerance of: +70mm to -70mm from top to bottom.
  • c) Horizontal Tolerances – Top of pool structure within a tolerance of 70mm from side to side.
  • d) Freeform steps and ledge tolerances – fluctuate in depth and width within 70mm.
  • (i) Ledges protrude approximately 400 to 600mm from wall. They are approximately 500mm deep.
  • (ii) Steps do not follow rules of building code and are designed to maximize swimming area and minimize protruding or excessive lengthening
  • e) Jet & Skimmer height, distance and proximity vary in placement due to steel bar pattern and plumbing layout. Placement or alignment does not affect performance.
  • f) Floor Tolerances. Pool depth set in accordance with engineer radius.
  1. QUALITY OF CONSTRUCTION / WARRANTY AND WORKMANSHIP:
    The work under this contract will comply with the Small Swimming Pool Act 1992.

    Structure and cosmetic warranty is provided as per the Home Building Act 1989 with the period commenced upon completion of the work at each relevant stage.

    The Builder warrants only the workmanship performed in installing materials, equipment or accessories obtained from third parties.

    The Builder reserves the right to not undertake installation of inferior standard materials or equipment and the cost of undertaking the installation of that work will be deducted from the price and the Customer will complete those works.

    The Builder reserves the right to not undertake installation of tiles on mesh backing, heavy stone or thick tile for vertical wall application.

    In the event of agreed rectification, the Builder must keep the Customer informed of the actions to be taken with all works, apart from those which affect immediate swimming usage of the pool, taking place outside the swimming season.

    If the Builder has to empty the pool to carry out warranty rectification work, then the Builder must, upon refilling the pool with water supplied at the Customers expense, provide chemicals to re-treat the water to a standard suitable for swimming.
  1. MATERIALS SUPPLIED BY CUSTOMER:
  • a) In relation to the supply of material.
  • (i) The Builder reserves the right to not undertake installation of inferior standard materials or equipment and the cost of undertaking the installation of that work will be deducted from the price and the Customer will complete those works.
  • (ii) The Builder reserves the right to not undertake installation of tiles on mesh backing, heavy stone or thick tile for vertical wall application.
  • b) Glue, grout and tile material to be provided by the nominated party in the contract.
  • c) Sealing and maintenance of the materials purchased by the Customer regardless of nominated party in the contract.
  • d) Deterioration to silicon & grout joints installed by the Builder must be maintained by the Customer at all times including the responsibility to re-apply grout and silicon in event of shrinkage, pin holes, discoloration.
  • e) Chips, damages, cracks, colour or texture variance noticed on tiles prior to laying, during laying or after laying are not deemed as reason to remove and relay.
  • f) Failure to provide enough coping tile material to suit freeform pool or special patterns will result in Builder laying the quantity provided and cutting at its own discretion to complete the works during the allocated time.
  1. FAILURE OF MATERIALS OR EQUIPMENT SUPPLIED BY EITHER PARTY:
  • a) Failure of material installed is a warranty obligation of the manufacturer and not the installer or purchaser.
  • b) The Customer is responsible to manage all service and warranty requests with the manufacturer.
  1. LOSS OF WARRANTY BENEFITS:
    The Customer loses the benefit of the warranties if:
  • a) Concrete surrounds pinned into existing pool structure or failure to install adequate expansion joints horizontal or vertically in surrounds.
  • b) Weekly chemical reading not logged for first 6 weeks and monthly thereafter by a pool professional.
  • c) Load bearing structures, excavations, or penetration on top or within zone of influence of existing pool structure or surrounding pipework.
  • d) Failure to hose filter cartridge element & empty skimmer basket weekly or sooner as needed.
  • e) Failure to maintain water level 50mm below underside of coping.
  • f) Stagnant water, rubble, metal, leaf tannin and debris collected in shell to be removed during construction.
  • g) Inappropriate external drainage results in water pooling around structure.
  • h) External water pressure during the filling of pool results in hydrostatic valve release.
  • i) Inadequate hydraulic water management & lack of drainage resulting in surface water running directly into pool.
  • j) Pool lights are connected direct to power without correct usage of transformer.
  • k) Failure to earth the pool.
  • l) Commissioning own pool equipment prior to handover by Builder.
  • m) Failure to cover the equipment with compliant enclosure.
  • n) In event of laying own coping, the standard is not of industry practice with reference to glues, expansion act; resulting in coping lifting and interior hairline damages.
  • o) Timber, stack stone, external hosed debris leaching onto or into pool resulting in surface staining of pool finishes.
  • p) Faulty service line, inadequately sized gas or power, insufficient ventilation resulting in poor equipment/ heater performance and failure.
  • q) Turning off hose during the initial pool filling resulting in watermark.
  1. INTERIOR STAINING, BROWN SPOT AND CALCIUM DEPOSITS:
  • a) It is the Customers obligation to inspect the pool shell at time of handover and earmark any surface staining. If no staining is reported it is assumed there is none present and the surface will remain under the responsibility of the Customer.
  • b) The Customer loses the benefit of the warranties if:
  • (i) Staining is caused by a failure to correctly maintain the pool, including maintains the correct chemical balance.
  • (ii) Or water used to fill the pool from hose or tanker causes staining.
  • (iii) Failure to diligently remove stagnant water, rainwater, rubble, metal, leaf tannins, rubble, vegetation and external matter or runoff during the construction period prior to handover.
  • (iv) After Handover, failure to scrub pool walls with regular brushing to prevent calcium build up or diligence to follow material manufacturers care recommendations.

BLUE HAVEN TASK:

1A. Contracted Excavation – Blue Metal, Pier Cylinders & Steel delivery or markout for owner excavation.

1B. Steel & Plumbing – Plumbing lines and light conduit is laid. Local government inspections for steel & piering.

1C. Concreting – Builders rubble will only be disposed of in a construction waste bin provided by owner.

2A. Water Feature – Any water features will be sculpted before coping materials are laid. (FACT SHEET 9 *)

2B. Tiling, Edging & Paving – Tiling, edging, paving or waterfall blade installation.

3A. Plumbing Lines – Plumbing lines completed to equipment room or area of desired location.

3B. Equipment Installation –Equipment delivered and installed. (FACT SHEET 13 *)

5A. Permanent Fencing & Equipment Enclosure – Contact Rep if you require a quote for fence installation.

5B. Fence Inspection –Fence inspection booked with certifier or council.

6A. Pool Clean & Sealing – Sealing of wet concrete weepers and all pipes waterproofed.

6B. Interior Lining –Interior lining, acid cleaning of surface and fitting of internal dress fittings.

7. Pool Filling – Pool is filled. (Note: Water is green and will be clear when filtration running) Payment 5 is due.

8. Handover – Rep to demonstrate the pool equipment and assist in any questions. (FACT SHEET 15 & 21 *)

8B. Site Clean Up – Blue Haven to clear area around pool.

13. Salt / Minerals – Up to 6 weeks after handover delivery of salt / minerals & PH Doser Calibration.

CLIENT OBLIGATION:

1A. Temporary Fencing – Temp Fence installation. DIY owner excavation or access via neighbour. Waiver now due.

Waiver form now due. Skip Bin (2 cubic metre).

Tipping fee is now due. (CASH ONLY FOR SOIL REMOVAL.)

1B. Pool height, shape, location, filtration position signed off by both parties. Payments 2 & 3 Due. 

1C. Water concrete shell for the 5 days. 10 mins AM & 10 mins PM.

2A. Delivery of tiles, paving & waterfall blade, ask your Blue Haven Rep for Specs / assist. (FACT SHEET 17 *)

2B. Prior to the laying of tiles, Payment 4 is now due.

3A. Filtration location to be advised. (Additional $ for pipes over 12m from pool) (FACT SHEET 13 *)

3B. Slab (or hard base) needs to be completed. Post to mount chlorinator.

4A. Power and lights installed and pool to be earthed by a licenced electrican.

Please contact your Rep if you require assistance with Power installation. (FACT SHEET 16 *)

4B. If you have a gas heater, gas line installation is required by a licenced gas fitter.

Please contact your Rep if you require assistance with Gas installation. (FACT SHEET 16 *)

5A. Compliant fence to be installed before interior work done. (FACT SHEET 12 *)

5B. Resuscitation chart to be erected on fence or filtration enclosure now due. (FACT SHEET 13 *) 

6A. Pool to be dewatered and clear of all building debris. (FACT SHEET 19 *)

6B. Lights, and hydro bowl to be provided on site. Please hand to applicator.

8.We require 1 hour of your time for your instruction on pool ownership.

8B.We require a skip bin for clean-up. From start of job or before handover.

9. We require a skip bin for clean-up. From start of job or before handover.

Relocate any items or structures to clear of the 900mm no climb zone. (FACT SHEET 12 *)

10. Now is the time to organise your pool landscaping. (FACT SHEET 20 *)

11. Final Occupation Certificate – Local government final inspection.

12. Landscaping – Blue Haven have packages available to assist you. Ask your Rep for more information.

13. Salt or mineral order and delivery.

Note: Do not put into the pool water until instructed. https://bluehaven.com.au/guides-insights/fact-sheets/

MORE INFORMATION:

The following is additional information relating to the timeline. The completion of these items on time will ensure
your pool project is on schedule from the start of excavation to the filling of water and final signoff.

1A. A compliant fence required to protect the excavation void and will need to remain in place to fill the pool with water at end of the build.

During the entire project we require clear access in and around the pool, in order to complete the project.

Fair access must be provided for our material and machinery; this may be through your garage or up your driveway or via a neighbouring property. Our tradesmen will be on site early so please arrange to move your vehicles in advance of our arrival. Difficulty in access will require additional labour to get machinery and materials on site and could incur an additional charge.

Should you have pets please arrange to have them tied up or kennelled away from the work site and any droppings removed prior as we will have various items such as tarps and hoses running across the area.

Every attempt will be made to keep the site and surrounds clean and free of rubbish, however it is a building site and some temporary markings will occur, and it must be understood that we will be working with cement etc., so we require a position on site to clean our equipment as the setting time of the material means this cannot be done off site.

1B. Local government inspections required for steel & piering. If you are the owner applicant, this is your responsibility. Note: some Certifiers require an Engineer Certificate. It is advised to check conditions of approval.

Filtration final position to be confirmed as lines are run at this stage to final location.

1C. Concrete wash out is common to empty the hopper. Blobs are spread out as smaller rubble to handle when dry & disposed of in a suitable construction bin provided by owner.

2A. You are to provide correct size material to suit nominated coping width, allow for 50mm overhang into pool.
Oversize material will not be cut on site. Tiles must be on dot backing, not mesh. Tiles, glue & grout to be
supplied by customer.

2B. Sand & cement used to fill in pavers. Special coloured grouts to be supplied by client if desired. The coping
and waterline tiles must be finished and grouted with any expansion joints filled and all items cleaned off. External
surrounds laid by 3rd party must comply with adequate expansion joint and not butt up to pool structure.

3B. Electrician to earth the pool, install black light cable and any extensions if required, provide outdoor double power point 12 amp, occasional 3 phase power requirements for large heat pump or pool pumps.

The filtration will need to be in place and operational. We do provide precast slabs for the equipment to sit on however most Customers choose to provide a slab area for the filtration to on as part of their overall landscaping vision. You should allow 1100mm x 1100mm which is adequate for standard gear consisting of the filter, sanitiser and up to 2 pumps. 

Order your permanent enclosure after equipment installation to ensure the right size.

4A. Pool to be earthed by your electrician. An outdoor waterproof power point to be supplied (12 amp double). Electrician to pull through black cable to connect the transformer. Lights and transformer to be on site.

5A. A compliant fence required to fill the pool with water. Pool filtration to be enclosed as per local government specs. Boundary fences to be raised to 1.8m if using as a pool safety barrier and items to be cleared of the 900mm non climb zone.

5B. If a permanent fence is erected, the temporary fence can now be dehired and removed from the site.

6A. The colour of your interior lining is as per contract. Any variations must be agreed in writing before materials arrive. If you would like to see images of your pool water colour in advance to make any changes.

The pool must now be clean and dewatered by you.

6B. Any of the lights or other internal fittings that need to be in screwed in place should be done in advance. All lights must be on site and provided to the render crew to render into place.

An uninterrupted supply of clean water and 240V power need to be available within 30 meters of the pool.

If your property has trees surrounding your pool that may drop leaves, flowers and nuts; please ensure these do not drop onto the pool floor before it is filled as they can cause tannin staining. We will leave the pool surface spotless but will not be responsible for organic droppings once we are finished and or leave the site. If necessary we suggest you cover the pool with a cheap tarp to keep leaves etc. off until the
pool is filled and until the surface is cured.

Cleaning of glass fencing, whilst we will do our utmost to work cleanly we do not accept liability, please ensure that the fence is completely covered/masked in advance to prevent any splashing onto the glass.

Note: While every effort will be made, and we do clean up after we finish, we are not commercial cleaners.

7. As the pool requires filling on the day immediately the render is finished. This means once your interior is done and pool filled the handover will be locked in. Your final payment will be due when the pool is full of water, prior to handover.

If there is anything preventing the immediate payment upon water filling please discuss this with your Rep. as its important for the water to not go stagnant once filled and this may happen is matters are left to be
addressed at this final stage.

8B. We require a skip bin for site clean up provided by you and will load it as part of our service.

Time Schedule

Whilst we navigate the ever-changing rules around construction and travel restrictions we know that it’s important for us to get planning ahead! Our construction program for new builds is likely to be pushed beyond the expected time guidelines.

One of the changes we are making to simplify our process and adapt to a changing environment is moving most of the on-site face-to-face onboarding & pre-construction interactions online! But don’t worry, we have carefully created our E-Onboarding to be straightforward, easy to understand and follow. 🙂

DOWNLOAD COMPLETE ONBOARDING PROGRAM

IMPORTANT

CONSTRUCTION START TIME:

Once your approvals are granted, we may need around 6-12 weeks to get started due to a construction backlog. Backlogs in our schedule have been caused by extended lockdowns (Covid-19), La Nina weather event, relentless rain, material shortages and labour shortages experienced industry wide.

Please note that you are responsible to provide us with access to amenities, power, water, waste bin at all times.

ADDITIONAL CONCRETE WORKS SURROUNDING POOL:

Any additional concrete or hard surfaces that you are planning around the pool or as part of landscaping should be noted and included in the plans for approval from Council or Certifier. Not showing these intended scope of works on the plans may mean additional delay and cost to the owner with the overall completion of the project.

SOIL REMOVAL AND WASTE MANAGEMENT 

There are a few options with the soil removal. If you require us to engage a contractor on your behalf can you please ensure the WASTE MANAGEMENT REMOVAL WAIVER document enclosed is marked and returned. Alternatively, the soil can be stockpiled on site adjacent the excavation for the owner to manage independently. 

DEWATERING – PURCHASE A PUMP

Dewatering the pool is your responsibility. We recommend Bunnings or other retailers like Reece Plumbing if you want to get set up from day one. The excavation must be keep completely dry at all times and this dewatering must continue throughout the construction process when the shell has been sprayed. 

TEMPORARY FENCING 

If you don’t already have temporary fence ordered with us, you will need to plan this in preparation to be erected on the day of excavation. Please note that the final occupation certificate and pool usage is not permitted until the permanent fence is erected so it’s a good time to plan for permanent safety fencing as soon the construction program is locked in.

COPING TILES, WATERLINE TILES, SURROUNDING PAVERS 

There may be delays with tile supply from retailers as most stores are backlogged from months of lock down and also stock shortages. If you need any help with this or want to plan early, please let us know.

We have a wonderful range of FACT SHEETS & GUIDES on our website so please do head there for lots of great information regarding power, gas, filtration box enclosure, slab area, pool fencing guidelines and much much more. Head to  www.bluehaven.com.au/guides-insights/fact-sheets/

Our stunning industry first Display Centre in Lansvale is the perfect place for inspiration and ideas. Ask us about booking your 60min consultation for Pool Finishes! 

Let us know if you need any help with any other service in the lead up to the build or if you needed any concrete areas added to the plan.
In anticipation of the build, please complete the onboarding session presented here. Please check all of the tabs and fill out the acknowledgment form below.

  • Please e-sign - MAKING CONTRACT PAYMENTS
  • Please e-sign - ACCESS & EXCAVATION WAIVER 
  • Please e-sign - WASTE MANAGEMENT REMOVAL 
  • Please write here & return for review - SPECIAL CONDITIONS / BUILDER NOTES 

Acknowledgement

I acknowledge that I confirm and acknowledge everything stipulated on this onboarding session with Blue Haven Pools & Spas

IMPORTANT: Any information for site supervisor to be written here not via email.

The contract price may change under the following circumstances. 

Payment schedule for building works as contracted:

PAYMENT 1: Home owners warranty prior to excavation.
PAYMENT 2: Due upon delivery of steel bars and excavation by Builder or Customer on completion.
PAYMENT 3: Due on day of steel fixing completion.
PAYMENT 4: Due prior to laying tiles, equipment delivery & Interior. Make payment when tiles arrive on site & ready to book finishing trades. Shell finishes carried out once coping on site & pool fence erected.
PAYMENT 5: Due on day of Interior lining to book handover. Final O.C. is Customer responsibility and does not delay final payment.

Making contract payments

Contract and variation payments are due on the day by 4 pm. No invoices are sent.
You follow progress payments as per your written contract and any variations.
Do not commence construction if your finances are not in place and cleared funds.

Time schedule:

It is agreed that:

  1. The Customer engages the Builder to carry out and complete the pool/spa/associated works in
    accordance with the particulars set out in contract.
  2. The Customer agrees to pay the contract price and additional costs, if any, as allowed under the contract.
  3. The work site is a construction site and because of the dangers involved the Customer will comply with the Builders occupational, health and safety directions and will not, for the construction period, treat the site as anything other than a construction site.
  4. Parties of this contract and relations are not permitted to write an announcement, blog, public statement or article for publication without the Company’s permission.
  5. The Customer agrees to provide amenities, power, water and waste bin on-site at all times.
  6. The Customer agrees to provide unrestricted access for the duration of the build without Builder
    calling ahead for access.

Checklist:

customer responsibility:

Pumping ground & rain water

Dewatering the pool shell is a vital role that you will control in the construction process.

Mark out & site prep:

Big machinery is coming in!!!

NOTE: No changes will be made after mark out.